To provide cheap VoIP services to small businesses, the service providers offer some innovative features like caller ID, call forwarding, and automated redial features. The main advantage of VoIP services is that there is no additional cost involved like normal phone lines and long distance calls. The system consists of basic equipment and software that can be easily installed and configured. In the recent times, there has been an increasing demand for business VoIP services because of its high call quality and low costs. Many small businesses find it cost-effective and practical as compared to conventional long distance phone system. It offers a cost-effective solution to reduce wastage of time and money.
There are some drawbacks of a small business phone system like the poor sound quality and increased call waiting time. Some VoIP services do not have voice mail feature and video calling features, but they can be integrated with VoIP software. Other drawbacks of this type of business phone system are poor security, poor internet connectivity, and slow speed.
There are two ways in which people can use VoIP services, either through a PC or through a mobile device. Through a PC, an employee in a distant location can make calls on the spot without using a PC, but this method is most inconvenient. On the other hand, people can make calls using a mobile device such as Blackberry or smart phone that connects to the Internet through data plans. With the help of a data plan, the employees can make unlimited calls anywhere and anytime they want to.