So you’ve been spending some time looking into VoIP (Voice over Internet Protocol) systems. You’ve read all the hype, all the websites and you’re wondering whether it’s really “the technology of the future”. But how do you decide what VoIP system to purchase? Which provider offers the best plan for the most reasonable price? And how about monthly plans – are they really cheaper? We’ll take a look at all these questions in this VoIP Buying guide.
One of the first things you’ll want to evaluate when evaluating cheap voip services is how easy it is to integrate with your existing business communications systems. The term “integrations” means any number of things – including application software, gateway service providers, even web applications, and specialized hardware devices such as a phone handset and a data card. For instance, if you work with a CitiMate broker and you’re integrating your VoIP system with their brokerage platform, how will the broker be able to process your calls? Will you have to modify your existing software or is the integration complete?
Of course, one of the major attractions of VoIP systems is the fact that they can be used just like a traditional phone. But just like any other kind of service, cheap voip systems come with both benefits and drawbacks. And you have to consider what you’re getting with your choice before choosing the right one. For example, are you primarily concerned with saving money or increasing your level of customer service? Or do you want to be able to maximize all the features and functions of the system and make sure that all your departments will be able to communicate effectively?
For those customers whose primary concern is price, you should look for cheap voip service with integrated voice and video call integrations. The most common way to integrate a voice service is with a third-party vendor who has already standardized on the essential technologies necessary to bring the auto-attendant feature to the consumer’s computer. There are actually two different kinds of integrations: desktop and auto-attendant. If your business doesn’t yet use a standard desktop computer setup, it would be more practical to go with a desktop application. If, however, you already have a desktop system and wish to be able to send audio and video call to your employees, an auto-attendant program would probably be more appropriate.
Another area where you can save money with cheap VoIP service is by avoiding the addition of traditional phone service charges. The standard fee for sending a long-distancedistance call is much higher than the rate for local calls, but there are a number of solutions that will allow you to circumvent this additional cost. Voice over Internet protocol, also known as IP telephony, is similar to traditional phone service in that it requires an Internet connection for reception and is limited only by the speed of your Internet connection. That allows you to place cheap VoIP calls anywhere in the country or even overseas, where Internet connections are often faster than land lines.
One of the ways you can save money is by avoiding the additional fees involved with Google Voice. One of these fees, called Google Pay per call, comes in addition to the monthly fees that are assessed for making long distance calls. Because most people already have an email address that is Gmail or Yahoo Hotmail, making long distance calls using Google’s voice-recognition function is extremely easy. With the installation of zendesk integrations, all you need to do is to accept an appointment and you’ll automatically be charged for your upcoming calls.
You can also avoid Google’s voice charges by obtaining a free version of Google Voice. The free version does not include many of the bells and whistles of the paid product, such as the ability to place voice calls from your PDA, mobile devices, or your voice mail box, among other features. The free version also limits the number of calls that you can place each month. However, if you use Google Voice frequently – say, you use it when you’re shopping or banking or when making long distance calls – you can still get good value by obtaining a free version and investing in the upgrade at a later date.
Zendesk offers several business phone systems, including Google Voice, which is free. However, the company does offer a cheaper alternative to Google Voice called Google Integrated Access, which provide all the features of Google Voice, but for a lower price. This option is similar to the service provided by Vonage, which is a great VoIP provider for businesses that need a low-cost, integrated phone system. Zendesk has been in the VoIP business for years and has hundreds of thousands of customers. Businesses should take advantage of Zendesk’s affordable offerings, such as its Private Branch Exchange (PBX) software and its bundled phone services.