VoIP, shortened for Voice over Internet Protocol, is the future of business phone service. VoIP is used to replace many forms of conventional business phone service. Many companies are switching from traditional PSTN (Public Switched Telephone Network) phones to VoIP phones. There are benefits to using VoIP besides saving money on long distance phone charges.
VoIP works well for small businesses that need a telecommunication plan with multiple lines. To understand what exactly business voip phones are, it first needs to be understood what regular residential phone systems are. This is accomplished through a series of interconnections that are created between a normal residential phone and an unlisted landline number.
One benefit of business voip phones is that they are able to make international calls for free. They do not charge more for long distance calls, domestic or international calls, or conference calls. Unlike normal telephone systems, VoIP allows you to send faxes and make long distance calls at no additional cost. You can also take advantage of a feature known as call transferring. This feature allows you to take one call and route it to another person or group of people, which can result in multi-tasking.
Even if you have a high-speed internet connection, business voip phones are capable of taking calls that take place on a standard telephone, even when the telephone network is down. In other words, you can use your regular telephone to make a call to a person with VoIP service and, while the call is in progress, you can use your high-speed internet connection to carry on with your other activities. You will never miss a business telephone call because of a dial-down in your high-speed internet connection. That is because VoIP service is usually bundled with your high-speed internet connection.
Because of the features provided by business voip phones, your employees will be much more productive. Because the entire process of making phone calls is done on the Internet, your employees can take their work home with them. For example, if they need to take a call regarding inventory, they can simply log onto their computer and access the inventory information. If they need to enter some kind of information into a computer, then they can do so from anywhere as long as they have a reliable connection to the Internet. This eliminates the need to use a fax machine or even a landline telephone to take their call.
You can purchase business voip phones that are designed for specific uses. If, for example, you have employees that need to surf the Internet at all times, you may want to choose a wired plan. On the other hand, if your employees rarely surf the Internet, you may want to choose an IP phone plan. There are also soft phone options available for businesses that have voice over IP as their primary form of communication.
One of the most popular features in business voip service is the ability to create virtual numbers. You can have a virtual phone number that is automatically assigned to a specific employee when they sign up for your service. You can also create multiple extensions. These extensions can be personalized by adding name and picture. Many businesses also like to have the option of having ring tones applied to each extension. Many VoIP providers have advanced features that allow you to block callers who do not leave a message.
One important feature that you should look for in your business telephone system is call recording. This feature will capture any important messages that are being made and store them in a database. The advantage to this type of service is that it can be used as an accountability tool. If an individual is abusing the voicemail box, this feature can be utilized. This will help to cut down on the number of calls that are dropped or disconnected.
Think your business is ready to migrate its communications infrastructure to VoIP? Give RingLeader a call today at (866) 384-3747 for a free consultation with one of our sales agents.