Virtual PBX solutions provide the best solution for small businesses and also for multi-line telemarketing. A virtual PBX phone system is a telephone system that is not linked to a landline number. It provides the capability to interconnect calls between external computers, branch offices, branch campuses or anywhere in the world. The calls made by customers and business clients are routed to the right phone line without any loss of quality or information. Some of the key features incorporated in a virtual PBX phone system include auto attendant, call accounting, call routing, call transferring, call waiting, conferencing, dial by name, touch tone phone, operator mode, receptionist, fax to email and much more.
A virtual PBX phone system is a cost effective option for small and medium sized businesses as it helps in reducing the infrastructure costs involved in a hosted PBX phone system. This phone system allows a virtual number to be added to an existing business phone system or for new companies to start their business without any capital investment. With a hosted phone system, businesses can also benefit from several features like call forwarding, call waiting, call forwarding, voice mail, fax to email, caller ID, IVR, music on hold and much more. Some of the best providers offer these facilities at an affordable monthly fee.
Virtual PBX solutions include all necessary components required for making a call. These are the hardware, software, IP telephones, switch, LAN or WAN connection and an operating system. Some of the well known providers include Symantec, NEC and Avaya. Some of the common components included in virtual PBX solutions include auto attendant, call accounting, call forwarding, conference calling, call transferring, conferencing, touch tone phone, operator mode, receptionist, fax to email and much more.