Industry News

How Microsoft Teams Calls App for Slack Works

Slack and Microsoft Teams have surprised industry watchers by adding a “Microsoft Teams Calls” Slack app. A question is: How does this work? Let’s install and see. Setup First you will need a Slack and Teams account. Sign into Slack and go to: https://slack.com/app-pages/teams-calls. Click “Add to Slack” Now you will get a Slack permission. Next Teams/Microsoft permissions. Create & Join Meetings In essence you will now have a “/teams-calls” bot in Slack that you can create a meeting in any Slack channel. Using the Join button others in the Slack channel can join the meeting. From my test the time […]

COVID19 Progress Tracking

The above chart track the raw number of confirmed cases based on John Hopkins report. The above chart tracks the percent of country population of confirmed cases. To see the up to date spreadsheet: Click Here

How to “unconfigure” voicemail from Panasonic KX-TD308?

In our house, we have a Panasonic KX-TD308 with a KX-TVS50 “Voice Processing System” and we just moved our phone to Google Voice. I have it hooked up via an obihai ATA to the D308, but we have Google Voice handling the voicemail now. I have changed call coverage settings (day + night) so that calls no longer go to the TVS50, but is there more I need to do, or can do, to be able to actually disconnect the VPS from the PBX? Would like to get rid of it, rather than having it draw current for no reason. […]

Where is Microsoft & Microsoft Teams in the OnPrem to CPaas Journey?

In a recent Microsoft Community article Marissa Salazar noted that: “The last piece of the puzzle is here! The last API to enable partners to develop contact solutions is now available.” Translated into plain English for the rest of us this is saying: “You can now connect existing contact centers to Teams via a SIP tie trunk” and there is an initial Graph presence API to see presence of Teams users from a client/user perspective. (See more of my technical details on the API here.). Or in other words, “The last piece to integrating existing contact centers to Teams is […]

FreePBX + Flowroute SIP trunk = What router do I need?

I don’t want to double post so if you can please check my original post here. I’m not sure if im redditing correctly lol. Thank you. submitted by /u/murkr [link] [comments]

A customer calls us after hours and claims to have left a voicemail however we have no records in our voicemail box of this call, or emails of it (vsf is enabled)?

We had successfully received around 10 other calls which came through to voicemail during after hours as well. If the line from our ISP (also our telecommunications provider) went down then certainly he wouldnt’ve have been able to reach voicemail. submitted by /u/bluesclues142 [link] [comments]

Fortinet Phone – can’t hear intercom

I have a Fortinet phone system and phones. the Fortinet 350i and 360i works great. Installed a couple of the 375i phones and we can’t hear intercom pages. Any ideas? The system is a FortiVocie FVC 100D8 submitted by /u/joediggler [link] [comments]

Need some direction. ESI-50

This may be the wrong place for this, but I thought maybe you guys could help. At my law office which employs about 15 people, we’ve had some turnover and some office shuffling. Unfortunately, this means that the phone speed dials are all labeled incorrectly. And even more unfortunately, I am the designated “IT guy”. My experience with phone systems is pretty basic: I’ve messed around with FreePBX in the past. This is what I’ve gathered. All of our phones are ESI 60 ABP Digital (rev.b3) and the server is an ESI-50. One of the other attorneys tells me that […]

How to block a nuisance caller on a Mitel system with Mitel Connect

I’ve got a nuisance caller that keeps calling my work (my now ex, though I’ve told her to stop contacting me in any way, shape, or form) and would like to find a way to block her so she’ll get the clue to stop trying to call my work. We’ve got a Mitel (formerly ShoreTel system) so I was just wondering how I could accomplish this in the Mitel Connect Director interface. submitted by /u/silvermoonhowler [link] [comments]

Pbx crash when transferring

Hey guys me again, I did a prank on a classmate today by calling the Rick astley line and transferring it to him if he would decline I could not make any further calls with only the response that all lines are busy Thanks! submitted by /u/seththesudoguy [link] [comments]