Business Phone System

Business VoIP Providers For Your Business

Business VoIP is an evolving term that refers to business telephone service that allows you to easily use various advanced phone features on your cell phone or laptop computer. Unlike the old-fashioned bulky conventional phone system, business VoIP isn’t just for large companies. Today, you can literally cut costs while still enjoying the powerful features to grow your own business with business VoIP. Business VoIP providers are those companies that offer this type of technology as an optional extra for your telephones. Many times, you won’t need to purchase this extra feature. It is a great idea to use your […]

VoIP Business Phone Systems

VoIP business phone systems are a great way to increase your company’s efficiency and give you a competitive edge over your competitors. By incorporating VoIP into your company’s phone system, you will be able to reduce the amount of money you spend on traditional long distance lines, and you’ll be able to use the Internet as an effective medium for marketing your business. When it comes to finding a VoIP provider that will provide the services you need for your business, you need to shop around. One thing you want to look at is the provider’s customer service and technical […]

How To Choose The Best Internet Phones

Modern Internet phones come with some very nice features and some practical flaws. I’ll list them in alphabetical order to help you out with your decision. Good: Call Rates. VoIP phone plans include free international call rates, or at least a low enough rate to make international phone calls inexpensively, no matter where you are. Bad: Cost. In most cases, a regular VoIP phone plan will be much cheaper than a bundle with one or more special features. For example, if you’re looking for international calling costs, consider a bundled plan with an International Long Distance Calling Plan, an International […]

How to effectively build and manage virtual teams

In this blog, we cover everything about virtual teams including definition, types, advantages & disadvantages, management, and a sample checklist to help you build one. We also draw analogies from Liverpool F.C’s transfer policy when it comes to hiring for your virtual team. What is a virtual team? The definition of a virtual team is: A group of people who interact using information and communication technology (ICT) to achieve a goal/ task. They are also known as dispersed or distributed teams. They are most popularly known as remote teams.Close your eyes and think about the word ‘team’ for 5 seconds. Most of […]

What is an acceptable abandon rate in a call center

What is call abandon? How to calculate the call abandonment rate? What is an acceptable abandonment rate in a call center? All your questions answered. Before everything else, what is an abandoned call? As the name suggests an abandoned call is one that was not attended to by the agent. The call could have been abandoned due: There could also be other reasons that can cause a call to get abandoned. For example, connectivity issues, calls that came in after working hours, etc. A short and not-so-boring definition of Call center abandonment rate would go like this: In a call […]

The Advantages Offered by Small Business Phone Systems

Discover the advantages offered by converting your old phone system to a more modern small business phone system.

How to Choose a Small Business Phone System

The right phone system can make your business more effective and successful. The wrong one can ruin your efficiency and productivity. Here are a few tips on picking the perfect small business phone system for your company.