Business telephone services have changed drastically over the last decade due to the digital revolution. A whole host of new cloud services are replacing traditional clunky equipment, and this has included virtual PBX phone systems for modern businesses. So why should you consider these new services?
A business phone system, in particular a virtual PBX phone system, can increase your business profitability by improving productivity and reducing costs associated with the traditional telephone system. With so many different businesses using the telephone it is understandable that these two benefits have not been maximised. Virtual telephone systems can help to resolve this by allowing your employees to use the computer instead of the telephone, as well as the cost savings that occur when you no longer have to purchase land line phones.
A business telephone service also helps to increase the level of security you offer your employees. In today’s world everyone needs to feel secure when they are carrying sensitive information. By installing a virtual PBX phone system into your business telephone system you can be assured that this information will not fall into the wrong hands.
An important consideration when choosing a virtual PBX phone system is to find one that suits your needs. If you are considering a large number of employees then you may want to look at the options provided by a hosted call centre. If your business has multiple branches, it may be worth considering a hosted system that will allow users from all branches to communicate with each other. Some hosted call centres allow users to talk on the same network as voice conferencing which could prove particularly useful if you are having a meeting of a large number of people.
A business telephone service that provides voice conference features will also be more advantageous to a larger business than one that does not. Voice conference calls can allow employees to be able to access information and share it between themselves without actually having to physically be present. You can even have employees talking to each other through a video conferencing service, which will reduce the cost of maintaining the infrastructure required to run these conference calls.
A business telephone service is also a cost saving measure. By switching over to a virtual telephone system you can reduce the cost of your telephone and possibly even free up some money. Not only will you not have to spend any money on installation, but you will be left with no monthly maintenance costs. It is possible to easily extend the length of time each employee can use the telephone and it is possible for an unlimited number of employees to make calls without incurring extra charges.
A virtual phone service can also be set up so that it allows a business owner to manage their calls from their own mobile phone rather than having to maintain a dedicated phone line. This can help prevent employees from missing important calls or being left out of important conversations.
It is also possible to set up your business telephone service so that it can automatically dial the numbers associated with the company’s phone number, saving valuable time and potentially money. For example, you may want to be able to call your customers directly and have the person that answers the phone ring the business telephone service, or to know the status of their orders or to find out when they are due to receive their next invoice. With these types of features you can eliminate the need to hire employees to handle the process, saving your time, money and valuable assets.