Business phone service providers (PBSPs) assist companies with managing voice calls. They provide the service over a carrier-based network such as Voice over Internet Protocol or POTS, a phone system that connects to the cell network or PSTN, and analog voice over fiber optic (VOIP). PBSPs have the same basic features as other VOIP systems, including caller ID and call forwarding.
The most common use of a PBSP is a dedicated conference calling service. In this mode, participants in the conference can speak to each other in real time using either an IP telephony service or their local telephone system. In this type of phone call, callers are required to input their numbers and the number of people that they want to talk to, if any. This is known as an “all call” mode. Conference call services allow participants to speak to each other in real time through the use of VOIP or other conference call options.
PBSPs also offer voice mail services. These services allow for recipients to be notified of messages by the PBSP. In the past, PBSPs provided only voicemail, but in recent years, many PBSPs now offer both voice mail and email.
Another feature offered by PBSPs is toll free conference calling. Most PBSPs have some sort of toll-free number that clients can call for conference calls. This number is generally provided on the company’s web site.
In addition to conference calling, PBSPs typically offer conference calling services in another mode, which is called “teleconferencing.” Teleconferencing allows conference participants to connect to each other using a computer program and then speak to each other using either a headset or a microphone. It is commonly used for conferences held in different locations.
A PBSP may also provide its clients with data storage and retrieval systems. Some data management systems are provided free of charge by PBSPs. Other data management systems may require that a client purchase them. Most PBSPs offer a web based interface where clients can retrieve data for business telephone calls. that they made in the past.
As previously stated, each PBSP has different plans for its clients. The plans vary greatly based upon the amount of data storage and retrieval services that the PBSP provides. A plan that is more expensive than one that is less expensive may not necessarily be better. There are some benefits to both plans. For example, a data-intensive plan may be more suited for business customers because the PBSP will handle more incoming calls.
In addition to data storage and retrieval, a PBSP also provides some additional features for its clients. These may include call forwarding, which allows the PBSP to forward certain calls to other phone numbers when the calling plan expires. This feature is sometimes referred to as the “panic button.”
One of the most commonly used features for many PBSPs is call conferencing. Many PBSPs offer free conference calling services, which can be used to provide training and seminars for their clients. The number of participants is usually limited to the number of phone lines that are provided by the PBSP.
Another commonly used feature provided by most PBSPs is virtual answering service. This feature allows the PBSP to take over answering service when there is a problem with the phones. When this feature is used, the callers do not have to worry about speaking to a live person.
Some companies that use the “virtual answering service” feature include banks and attorneys. This feature makes it possible for an attorney to answer the phone in a virtual manner. If an attorney has a technical issue, the attorney can call back directly to his or her client instead of having to be on hold, which takes time away from the caller.
When you make your final decision on which PBSP to use, look at the services that are available, and the features that are available to you. You may even want to contact an attorney or bank that uses a particular service to find out what their experience has been with their PBSP.