Investing in a new communications system for your small business is no simple task. A reliable telephone system with geographic flexibility allows your employees to work from wherever, whenever, or on whatever time they choose. Your customers can also be reached by your company’s agents, which can help increase customer loyalty. If you’re looking to make an investment in a telecommunication system to improve the service you offer your customers, it may be best to start with a solid understanding of what each type offers.
One of the most common types of telecommunication systems being used in today’s business world is the PBX (Private Branch Exchange). This is a unique solution for small businesses because it eliminates the need for the company’s call center staff to operate the system itself. Instead, the company will maintain the network of phones themselves and the data center at a location of their choosing. The company can use any number of phone companies as partners to operate the system. They may want to utilize a dedicated PBX line, an analog telephone system, or a digital system. Depending on the company’s needs and budget, a business may choose a provider who offers the best level of flexibility.
A traditional analog system is designed to send and receive calls over one or more phone lines. These systems allow you to control the phone volume, use caller identification, record voice mail, and display caller ID. Because these types of systems are considered “hard-wired”, they may require some additional equipment to install. If you have existing wiring, though, you can easily convert your current system to this technology.
Most business phone companies also offer an application that allows you to make use of the network. This may be accomplished through a hardware device or the Internet, although many small businesses choose to go with the latter option. Businesses may need to purchase their own PBX equipment if they wish to take advantage of a larger network than is available through their current phone company.
With the traditional phone system, you will need to buy hardware devices such as switches, routers, converters, and modems that connects to the main network. In addition, you will need a software package that allows you to manage the system such as an information-management software program, a voice-mail delivery program, and a toll-free extension. In some cases, a dedicated switch is required to manage and route calls to multiple phone numbers at the same time.
Wireless technology is rapidly becoming the way to go when it comes to a phone service. Most of these companies have already implemented wireless service but for those who haven’t, it may be best to wait until you’re in the market for a new business telephone system. A wireless phone system connects the network to the Internet. You may have the option of installing a wireless LAN card on your network or purchasing a wireless router. For the most part, however, most companies are still using analog phones for this purpose. Even with a wireless connection, however, a phone will still need to use a power adapter that plugs into an electrical outlet.
New systems have different options, which depend on the size and scope of your company. Many companies will have a basic option for residential use. You can also find systems that include multiple lines for your entire office or work place.
You can find information about any type of telecommunication company online by searching the World Wide Web. Some business phone companies offer a free quote when you contact them for a free estimate. You can also find out more about the new service by asking questions and reading up on any problems that you are experiencing with your current phone company. After you know what kind of phone service you want, it will be much easier for you to decide on the right one for you.