Choosing the right PBX system for your business means knowing the two major categories of PBX phone systems. Traditional PBX: The classic multi-line telephone system is typically used by small businesses for deploying a single network of telephone lines with basic business features such as caller transfer and call hold. While traditional systems are highly effective, they’re a lot more complex than many people think.
Today, there are two main types of PBX systems available. The first is an extension of the traditional system that incorporates both traditional and virtual phone numbers to save money, space, and maintain an efficient business. The second is a complete replacement for the traditional system and provides the necessary features for a small business to effectively manage its telephone system. These two systems have different advantages and disadvantages, but both can be successfully implemented for a small business.
In the traditional system, the phone numbers that are routed between the call center and each individual client or customer are assigned. In addition, the PBX service uses a single telephone number instead of several different ones so that calls are routed in a consistent manner. With this type of system, the business has a single phone line that can support a number of calls, instead of multiple phone lines that would cause a long wait during busy periods.
A virtual PBX system eliminates all phone numbers from the system, except those already configured on the system. This simplifies routing calls as it eliminates the need to assign numbers to individual phones. However, because a virtual PBX system does not provide a fixed number, the system may still encounter busy periods because some calls may go through while others are left hanging.
Virtual PBX systems allow you to customize each phone to reflect the business’s individual characteristics and business objectives. This allows each call to be handled with efficiency and care, regardless of the number of people calling at any one time.
Businesses can choose which type of system to implement for their business as part of their overall telecommunications plan. Most companies use both virtual and traditional systems, but if you’re only interested in implementing a virtual PBX for your business, the decision may be easier because you won’t have to make any major changes in your current system.
If you’re a small business owner who is considering making the switch to a virtual PBX, it’s important to understand that there are a few things you should know before making a final decision. Here are three areas that will help you decide:
You should be able to choose the system that best suits your needs for your business as a business owner. Don’t just rely on the cost of the system; do your homework by reading the literature that comes with it and consulting your business provider or the PBX service itself. It’s important to determine what your specific business requires before choosing a system, so that you can find the right balance of features that are right for your business.
Virtual PBX systems are designed to provide a cost-effective solution to your business’ telephone communications needs. These solutions are easy to setup and maintain, and they can handle multiple calls simultaneously. Your business can still have the ability to receive calls from customers and can even customize their voice mail so that calls are delivered in an efficient and timely manner. While it is true that the cost of a virtual PBX is cheaper than a traditional PBX system, you may want to consider whether or not the cost savings you’ll get will justify the extra cost of maintaining your existing network.
The cost of maintaining a network of phones may be too great for some business owners. You may be better off choosing a traditional system for your business rather than trying to fit a virtual equipment into your budget. Even though virtual PBX systems are easier to set up, there may be times when a full network will be required to ensure that your employees are not left waiting on hold when a customer is calling at a crucial time. While many virtual systems are capable of handling a large number of phones, it’s still not always possible to accommodate every possible number of calls at one time.
Virtual PBX systems allow you to set the maximum number of users that you would like to be able to connect to your phone system at any given time. In addition, you may need to configure a few extra features that may be beneficial to your business. You can also choose how often your business should receive call forwarding or voicemail.
There are a lot of factors that must be considered when deciding whether or not you should invest in a virtual PBX system for your business. But, there is no question that the benefits you will gain will be well worth the investment, especially if your business is just getting started or has just established itself.