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SIP Trunking: What Is Actually Happening?

SIP trunks allow users to dial phone calls using Internet connections. A typical SIP trunk is a dedicated number that is added to the end of an existing phone line. SIP trunks allow for convenient and fast phone transfers from one location to another. Some SIP trunking services provide the ability to select which phone numbers are dialed from the main phone number and which numbers are connected to the SIP trunk. This feature is commonly used for external third-party contacts who may require direct access to a specific Internet service. A majority of SIP trunking providers offer both phone […]

The Benefits Of SIP Trunks And IP Telephony

Why SIP trunking is important? Well, there are many reasons why this type of service is important for companies. First and foremost, it provides a better, cost-efficient method of communication between two or more locations. It also allows you to segment your communication system into specific departments, thereby eliminating long-distance costs and increasing productivity. Finally, with SIP trunking, you can route all outgoing traffic from one office to another, even to a different country, another city, or even another local region. How does SIP trunking work? In the past, companies had to purchase their own equipment in order to be […]

Voice Over IP For Business – How to Reduce Costs and Get The Most Out Of Your Telecom Network

Voice over internet protocol, or VoIP, is increasingly being implemented in both corporate and small business telecommunication infrastructure. The majority of VoIP service providers provide hosted IP telephony and hosted VoIP calling plans to meet the needs of businesses. In addition, most offer free or low-cost lines and long distance call as well. These features are appealing to business owners who need additional functionality and flexibility. However, users may not realize there are additional options that can be utilized to increase efficiency and save money. There are many options available to businesses that are looking to utilize voice over IP […]

Selecting The Right SIP Provider For Your Business

In order to find a good business SIP provider you have to do a little homework on your part. A lot of businesses don’t really understand SIP at all, even though it is a necessity for many types of calls. Most individuals are not experts at SIP or even at any other aspect of business telecommunications. That said, SIP is actually quite easy to understand and has been proven to be very useful in certain circumstances. If you know how to use it properly, you can certainly deliver high-quality voice communications. The SIP industry is growing so fast because it provides […]

The Benefits of VOIP Business Phone Solutions For Corporations

VoIP (Voice over Internet Protocol) is quickly becoming the technology of choice for businesses that require a high-quality telephone system and excellent phone service. In fact, over half of all calls made nationally and internationally are made with the use of VoIP solutions. Business VoIP services deliver very similar features as traditional telephone lines, such as call waiting, voicemail, call forwarding, and more. There are several differences in the functionality of these two technologies that can make switching from analog to digital communication slightly more complicated, but in the long run this switch can prove to be beneficial to your […]

Business VoIP Phones And Their Features

VoIP, shortened for Voice over Internet Protocol, is the future of business phone service. VoIP is used to replace many forms of conventional business phone service. Many companies are switching from traditional PSTN (Public Switched Telephone Network) phones to VoIP phones. There are benefits to using VoIP besides saving money on long distance phone charges. VoIP works well for small businesses that need a telecommunication plan with multiple lines. To understand what exactly business voip phones are, it first needs to be understood what regular residential phone systems are. This is accomplished through a series of interconnections that are created […]

Why Switch To VoIP Phone Systems For Small Business?

VoIP (Voice over Internet Protocol) Phone Systems for small businesses are being introduced in increasing numbers to accommodate the rising trend of web-based applications and commerce. This technology enables voice calls to be made from a computer to an extension, instead of the conventional telephone network. Voice over IP (VOIP) telephone systems for small business allow users to make local, long distance, or international calls at much less cost than traditional telephone networks. These systems can be implemented as stand alone units or as integrated into existing telecommunications infrastructure. The latter option is preferred when the small business does not […]

Features That Are Features Of The Best VoIP Monitoring Service

Finding the right VoIP monitoring application can be quite difficult. With the thousands of options out there, one might assume that finding the right one would be a breeze. Actually, finding the right one is quite the opposite. Thankfully, though, the options available today are much better than ever before. For some businesses, however, finding the right VoIP monitoring solution is the only thing that matters. With so many VoIP providers out there competing for your business, it’s important to consider several things before settling on one particular service. Fortunately, there are many VoIP providers out there that are quite […]

SIP Trunking.1611854698

SIP Trunking is the process of linking a group of devices together in a compact manner via a high speed Internet connection. SIP, as it is commonly referred to, is an acronym for session initiation protocol, which enables a caller to initiate and terminate phone calls using a unique number called an IP address. SIP Trunking is the technology that makes this possible. SIP Trunking allows users to use their Internet connections to connect to their phone service provider’s telephone system, where they can then dial telephone numbers dialed using a telephone keypad. SIP is also useful for connecting a […]

What is an acceptable abandon rate in a call center

What is call abandon? How to calculate the call abandonment rate? What is an acceptable abandonment rate in a call center? All your questions answered. Before everything else, what is an abandoned call? As the name suggests an abandoned call is one that was not attended to by the agent. The call could have been abandoned due: There could also be other reasons that can cause a call to get abandoned. For example, connectivity issues, calls that came in after working hours, etc. A short and not-so-boring definition of Call center abandonment rate would go like this: In a call […]