Contact Center Software to
Support Your Customers.
Contact Center Software for Your Business
Streamline Your Customer Service
Want to provide top-notch, reliable customer service? Contact center software means your customers always get the attention they need and answers to their essential questions.
Enable Your Team
From chat to calls to a backend queue, your team can stay organized and provide the service your customers deserve – without having to reexplain themselves or worry about their unresolved issues.
Use Via Desktop or Mobile App
Whether your call center agents need to communicate on a desktop or on the go, RingLeader’s call center software goes with them.
What’s Included:
Contact Center Software
- Call routing in real-time
- Call recording
- Call Attached Data (CAD) for customizable Agent Scripts, wrap-up/exit codes, and more
- Available integration with your preferred tools and apps, such as your CRM
- Reporting options
- Chat for quick questions
- Queue for all media types, from calls to webchats
- Customization options for on-hold, including expected wait times
- Option to route calls to last agent who supported caller for continuity
- Fax server with integration
- Wallboard for real-time Contact Center group analysis
Contact Center Software for Agents
- Chat capabilities for collaboration between supervisors and agents
- Supervisors can Silent Monitor, Barge-in & Whisper-thru to agents
- Supervisor monitoring of your team, including call monitoring in real time
- Mobile device connectivity so your team gets calls directly
- iPhone and Android compatibility
- Agent assignment for calls
- Agents can be members of multiple Contact Center groups
- Simple login & logout for your agents, with possible supervisor initiation
- Shared mailbox to stay organized
- Quick dial & click-to-call from multiple applications
Why Wait?
Setup your Contact Center Software today.
Ready to begin? Get started without any obligations.
