Team, PBX, Voip

VoIP Phone: How to Choose a Service Provider

Good business starts with good communication. Some ground rules can help you ensure good contact regardless of your industry or business’s specific needs. For example, some technologies can help you improve your communications game, like switching over to VoIP phone service. However, as mentioned, not every business is the same, so how can you know if you’ve found the right service provider for you? What is VoIP Phone? VoIP phone service allows your traditional phone services to be operated over computer networks. This means your phone system will use the same high-speed broadband or cable connection as your internet. It also […]

Buying A VoIP Service For Your Business

If you consider buying a VoIP system and dropping your traditional landline telephone service for an Internet-based VoIP (Voice over IP) system, you’ve come to the right place! There’s a lot to learn and many things to consider before you decide on your small business VoIP system. Our goal is to help you save time and money by providing scalable, customized solutions to delight customers all in one place. What is VoIP? VoIP, also known as Voice Over Internet Protocol, is a system that leverages high-speed broadband or cable connection to route calls as digital data over the Internet. In […]

Top 6 Voice-over-IP Trends for 2022

Voice-over-IP: How Did A Global Crisis Mold These Trends? Telecom/Voice-over-IP Industry Predictions: The global crisis we are dealing with, the infamous COVID-19 pandemic, was a powerful impetus for change. Many brick-and-mortar businesses, large and small, switch to remote work-first and remote-hybrid systems. In return, the Voice-over-IP industry is demonstrating that it is adjusting to meet the needs of its customers. Six (6) key developments indicate where VoIP is going this year: Customer Relationships Will Continue to be Enhanced by Artificial Intelligence (AI) Voice-over-IP AI is everywhere and in just about every aspect of modern life. So it should not be […]

VoiP Companies: Pros and Cons

As more people use the internet to conduct their daily business, a new face has emerged in the VoIP (Voice over Internet Protocol) industry. This is known as the Softphone App. VoIP companies offer a deficient cost solution for voice and data communication to the customer. Although other companies offer VoIP services, some of the best VoIP companies provide this low-cost, high-quality service for a monthly fee. In this article, you will learn some of the pros and cons of making a purchase with one of these great companies today. VoIP Companies: The pros The most apparent proof of Softphone companies is that they offer […]

How to effectively build and manage virtual teams

In this blog, we cover everything about virtual teams including definition, types, advantages & disadvantages, management, and a sample checklist to help you build one. We also draw analogies from Liverpool F.C’s transfer policy when it comes to hiring for your virtual team. What is a virtual team? The definition of a virtual team is: A group of people who interact using information and communication technology (ICT) to achieve a goal/ task. They are also known as dispersed or distributed teams. They are most popularly known as remote teams.Close your eyes and think about the word ‘team’ for 5 seconds. Most of […]

What is an acceptable abandon rate in a call center

What is call abandon? How to calculate the call abandonment rate? What is an acceptable abandonment rate in a call center? All your questions answered. Before everything else, what is an abandoned call? As the name suggests an abandoned call is one that was not attended to by the agent. The call could have been abandoned due: There could also be other reasons that can cause a call to get abandoned. For example, connectivity issues, calls that came in after working hours, etc. A short and not-so-boring definition of Call center abandonment rate would go like this: In a call […]